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Privacy Policy

Vimbe Technologies – TV & Appliance Maintenance & Repair Services**

Last Updated: [25/11/10]

Vimbe Technologies (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, communication channels, or interact with our technicians.

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1. Information We Collect

We collect information in order to deliver maintenance, repair, and customer support services. This may include:

1.1 Personal Information

  • Full name

  • Phone number

  • Email address

  • Physical address or service location

  • Billing or payment details (excluding full card numbers)

1.2 Appliance and Service Information

  • Appliance brand, model, and serial number

  • Description of issues or faults

  • Service history and technician reports

1.3 Device & Usage Information (Website / App)

  • IP address

  • Browser type

  • Cookies and usage analytics

  • Pages visited, session duration, and interactions

1.4 Communication Records

  • Calls, emails, messages, and service requests

  • Customer service notes or feedback

2. How We Use Your Information

We use your information to:

  • Provide and manage TV and appliance repair/maintenance services

  • Schedule appointments and dispatch technicians

  • Create service invoices, quotes, and job records

  • Improve service quality and customer support

  • Process payments and verify transactions

  • Send updates such as appointment reminders or service statuses

  • Improve website performance and user experience

  • Comply with legal or regulatory requirements

We do not sell your personal information.

3. Legal Basis for Processing

(Optional section depending on region—let me know if you want to localize it.)

We process your information based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests (e.g., service improvement)

4. Sharing Your Information

We may share your information only when necessary:

4.1 With Service Technicians

So they can diagnose, repair, or maintain your appliances.

4.2 With Third-Party Service Providers

Such as:

  • Payment processors

  • Logistics or parts suppliers

  • IT support and analytics tools

These providers are required to protect your data and use it only for the intended purpose.

4.3 When Required by Law

We may disclose information to comply with:

  • Law enforcement requests

  • Legal processes

  • Regulatory obligations

We do not share your data with marketers or advertisers without your explicit consent.

5. Data Storage and Security

We implement technical, administrative, and physical safeguards to protect your information, including:

  • Encrypted communication channels

  • Secure servers and databases

  • Restricted access to personal data

  • Regular system updates and security monitoring

Despite our efforts, no data transmission is 100% secure, but we work to reduce risks as much as possible.

6. Data Retention

We retain your information only for as long as necessary to:

  • Provide services

  • Maintain service records

  • Comply with tax or legal obligations

  • Resolve disputes

Once data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your region’s laws, you may have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request copies of your data

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Save user preferences

You can disable cookies in your browser settings, though some features may not function properly.

9. Children’s Privacy

Our services are not directed at children under 16.
We do not knowingly collect information from minors without parental consent.

10. International Data Transfers

(Include only if applicable. I can adjust this for your region.)

If your data is transferred outside your country, we ensure appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates take effect immediately after posting on our website or after notifying customers directly.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, reach us at:

Vimbe Technologies

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