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Accessibility Statement

Vimbe Technologies – TV & Appliance Maintenance and Repair Services**

Vimbe Technologies is committed to ensuring that our services are accessible to all customers, including individuals with disabilities. We believe everyone should have equal access to reliable TV and appliance maintenance and repair support, both online and offline.

Our Commitment

​We strive to make our website, customer service channels, and on-site repair services user-friendly and accessible, following recognized best practices and, where possible, the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Website Accessibility

To support digital accessibility, we aim to ensure:

  • Clear and easy-to-navigate website structure

  • Readable text with sufficient contrast

  • Keyboard-friendly navigation

  • Accessible forms with clear labels

  • Alternative text descriptions for images

  • Compatibility with screen readers and assistive technologies

  • We continuously review our website to improve accessibility and user experience.

In-Person Service Accessibility

For on-site maintenance and repair visits, Vimbe Technologies works to accommodate customers’ accessibility needs by:

  • Offering flexible communication options (phone, SMS, email, or instant messaging)

  • Ensuring technicians can communicate clearly and patiently with customers who may need additional assistance

  • Providing accessible appointment scheduling and service explanations

  • Making reasonable adjustments during service visits when notified in advance

Feedback and Support

We welcome feedback on how we can continue to improve accessibility.

If you experience any difficulty accessing our services or information, please contact us:

  • Phone: [Insert number]

  • Email: [Insert email address]

  • Office Address: [Insert physical address]

  • Business Hours: [Insert hours]

We aim to respond to all accessibility-related inquiries within 48 hours.

Ongoing Improvements

Vimbe Technologies is committed to ongoing training, updates, and improvements to ensure our services remain accessible, inclusive, and easy to use for all customers.

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