Terms and Conditions

• Vimbe Technologies – TV & Appliance Maintenance & Repair Services**

• Last Updated: [2025/11/10]

• These Terms and Conditions (“Terms”) govern all services provided by Vimbe Technologies (“we”, “us”, “our”) to customers (“you”, “your”). By booking or receiving services from Vimbe Technologies, you agree to these Terms.

1. Definitions

• Services – TV repair, appliance repair, diagnostics, maintenance, installation, inspection, and any related support.

• Technician – A Vimbe Technologies employee or authorized service partner.

• Customer – Any individual or business using our services.

• Appliances – Televisions and household appliances serviced by Vimbe Technologies.

2. Service Booking and Appointments

2.1 Appointments may be scheduled via phone, email, website, or approved partners.
2.2 Appointment confirmation is dependent on technician availability and service location.
2.3 You must provide accurate and complete information regarding the appliance issue.
2.4 Technicians may arrive within a service window and will notify you in advance of delays where possible.

3. Diagnosis and Quotes

3.1 A diagnostic fee may apply and will be communicated before the visit.
3.2 After assessment, you will receive a quote for repair costs, parts, and labor.
3.3 Quotes are valid for 7–14 days unless otherwise stated.
3.4 No repair work will be performed without your approval.

4. Pricing and Payments

4.1 Prices exclude parts unless explicitly stated.
4.2 Payment is due upon service completion unless pre-arranged.
4.3 Accepted payment methods include:

• Cash

• Mobile money / bank transfer

• Credit/debit card (if applicable)

4.4 Late payments may incur additional charges.
4.5 Deposits may be required for high-value parts or special-order items.

5. Parts and Warranty

5.1 Parts used may be new, refurbished, or OEM-equivalent and will be disclosed in advance.
5.2 Vimbe Technologies provides a 30–90 day warranty on labor and certain parts unless otherwise stated.
5.3 Warranty does NOT apply if:

• Damage results from misuse, mishandling, or environmental factors

• Repairs have been altered by a third party

• The issue is unrelated to the original repair

• The appliance is used outside manufacturer guidelines

5.4 Warranty service covers re-inspection and corrective repair only, not refunds.

6. Customer Responsibilities

You agree to:

• Provide safe, unobstructed access to the appliance

• Ensure electricity/water/gas supply where relevant

• Disclose any known pre-existing issues

• Supervise children and pets during technician visits

• Back up or protect any stored data (e.g., smart TV settings)

Vimbe Technologies is not responsible for loss of data, custom settings, or user profiles.

7. Liability Limitations

7.1 While we strive for high-quality service, we are not liable for:

• Damage caused by pre-existing faults

• Manufacturer defects or recalls

• Loss of use, revenue, or consequential damages

• Issues arising after repairs due to unrelated failures

7.2 Maximum liability is limited to the amount paid for the specific service.

8. Cancellations and Rescheduling

8.1 Cancellations made:

• More than 12 hours before appointment: No fee

• Less than 12 hours: A cancellation or call-out fee may apply

8.2 Technicians may need to reschedule due to emergencies, safety concerns, or weather conditions.

9. Service Refusal

We reserve the right to refuse service if:

• The environment is unsafe or unsanitary

• The customer behaves abusively or unlawfully

• The appliance is beyond repair or poses a hazard

• The customer refuses required diagnostic steps

10. Data Privacy

10.1 We may collect personal information for the purpose of delivering services.
10.2 Information will not be shared with third parties except:

• Service partners involved in the repair

• When required by law

10.3 We do not store credit/debit card information.

(You may request a separate Privacy Policy if needed.)

11. Service Completion and Acceptance

11.1 A service is considered complete when the technician has finished the agreed work.
11.2 You must inspect the appliance during handover.
11.3 Acceptance of the service indicates your satisfaction at the time of completion.

12. Force Majeure

We are not liable for delays or inability to perform due to circumstances beyond our control, including natural disasters, power outages, strikes, or supplier issues.

13. Amendments

We may update these Terms periodically. Updated Terms will take effect immediately upon posting on our website or notifications to customers.

14. Governing Law

These Terms are governed by the laws of [Insert Country/Region]. Any disputes will be handled in the courts/jurisdiction of [Insert Jurisdiction].

15. Contact Information

For questions or concerns regarding these Terms:

Vimbe Technologies