Refund Policy

Vimbe Technologies – TV & Appliance Maintenance & Repair Services**

Last Updated: [I2025/11/10]

At Vimbe Technologies, we strive to deliver reliable, high-quality appliance and TV repair services. This Refund Policy outlines when refunds may be issued and the conditions that apply.

1. General Policy

Because our services involve diagnostics, labour, and parts installation, refunds are granted only under specific circumstances as outlined in this policy.
By booking our services, you agree to the terms below.

2. Diagnostic Fees (Non-Refundable)

2.1 Diagnostic fees cover technician time, travel, and assessment of your appliance.
2.2 Diagnostic fees are non-refundable, even if you choose not to proceed with repairs.

3. Labour Fees

3.1 Labour fees may be refundable only if:

• The technician could not perform the service due to an error on our part

• Work was paid for but not carried out

• The same issue reappears within 72 hours and the technician confirms that no proper service was provided during the initial visit

3.2 Labour fees are not refundable if:

• The technician successfully completed the repair or attempted repair

• The issue is caused by a different fault unrelated to the original repair

• The appliance fails again due to misuse, external damage, or natural wear

4. Parts Purchased

4.1 Parts ordered or installed on your behalf are refundable only if:

• They are proven defective by the supplier, and a warranty replacement is unavailable

• The wrong part was ordered due to an error by Vimbe Technologies

4.2 Parts are not refundable if:

• They were correctly installed and functioning at the time of repair

• Damage resulted from customer misuse, mishandling, or power surges

• They are special-order items that cannot be returned to the supplier

Replacement of defective parts is handled under our Parts & Labor Warranty, not as a monetary refund.

5. Cancellation Refunds

5.1 If you cancel more than 12 hours before your appointment, any prepaid service fee (excluding diagnostic fee) will be refunded.
5.2 If you cancel less than 12 hours before your appointment, a cancellation fee or call-out fee may apply.
5.3 If a technician is already en route or has arrived, no refund will be issued for call-out or diagnostic fees.

6. Service Warranty vs. Refunds

6.1 Repairs performed by Vimbe Technologies come with a limited warranty (typically 30–90 days).
6.2 Warranty coverage includes re-inspection and corrective repair, not refunds.
6.3 Refunds will not be provided simply because:

• You changed your mind

• You purchased a new appliance instead

• You believe the cost of repair is too high after the diagnosis

Warranty remedies involve repair or replacement of faulty parts—not reimbursement.

7. Customer Responsibilities for Refund Eligibility

Refund requests may be denied if you fail to:

• Provide accurate details of the appliance issue

• Allow the technician proper access to the appliance

• Follow usage guidelines after repair

• Protect the appliance from electrical surges, water damage, or misuse

8. How to Request a Refund

To request a refund, contact us within 7 days of the service date:

Vimbe Technologies
Phone: [Insert number]
Email: [Insert email]
Address: [Insert physical address]

Please include:

• Full name and contact information

• Service date and location

• Invoice or job number

• Reason for refund request

• Any supporting photos or documents

We aim to respond within 3 business days and process approved refunds within 7–14 days.

9. Method of Refund

Approved refunds will be issued using the original payment method, unless otherwise agreed.
Vimbe Technologies is not responsible for delays caused by banks, mobile money services, or card processors.

10. Policy Updates

Vimbe Technologies may update this Refund Policy at any time. The updated version will be posted on our website or communicated to customers directly.